Return/Replacement Policy
At Ayuttam Herbs we strive to ensure your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:
- Product(s) delivered do not match your order;
- Product(s) delivered are past or near its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry)
- Product(s) delivered were damaged in transit (Please do not accept product(s) with tampered seal)
In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
You may raise a Return request within 03 (three) days from the delivery of the product. Ayuttam Herbs reserves the right to cancel the Return request, if the customer reaches out to us after 3 days of delivery.
Upon receiving your Return/Refund request, we shall verify the authenticity and the nature of the request. If we find that the request is genuine, it will initiate the Return and Refund process.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 7 to 10 working days, depending on your card issuer’s policies.
For Return/Replacement intimation please write to us at [email protected] with your order details. You can also call us at +91 9766078260.
Note:
If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund.
Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
Cancellation Policy
Customer Cancellation:
The customer can cancel the order for the product till we ship it. Orders once shipped cannot be cancelled.
Please contact our Customer Care team immediately at [email protected] or call us on +91 9766078260 (MON- FRI, Timing (IST): 10:00 AM To 05:00 PM, except holidays) to assist you in cancellation of the order.
Other Cancellations:
Ayuttam Herbs also reserves the right to cancel any orders that our courier partners are unable to accept and service due to certain reasons.
Some other situations that may result in your order being cancelled include non-availability of the product or quantities ordered by you or errors in pricing information specified by our partners.
No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.